Rinnai UK

Global leader in gas appliance manufacturing


Website design & Development | Print Design | Exhibition Design | E-commerce

The Brief

Frank were approached by Rinnai UK, a sector-leading hot water technology company, to redevelop their digital platforms with the aim of increasing traffic and sales conversions.

After a review of their existing HTML site, it became apparent that their digital platform was stagnant and no traffic was being driven through Google. As a result, their online search results weren't appearing on the first page - and in some cases of specific search terms, they were appearing as low as page 4.

What we delivered

We reviewed the User Experience, and as a result completely
re-designed the site with new navigation, calls to action and user interfaces.

Adding a Content Management System allowed Rinnai to manage their own content, and since the site’s launch this has resulted in a massive upturn in online traffic. Post-launch we have added additional functionality, including e-commerce areas, user area extranets and industry-specific functionality.

The Results

  • In the year 2014-2015 (From March to March) there was a total of 34 inbound enquiries via the website. In the 3 months since launch this increased to 78. A projected year increase of 900%.
  • Google search results in the first 3 months resulted in first page, top 3 search results on Rinnai's Top 10 search terms.
  • Visit times on the site have increased, on average from 1 minute and 15 seconds to 6 minutes.
  • The support package for the site will save Rinnai an estimated 70% in ad-hoc web development costs.


increase in web enquiries


increase in site visit times


saving in ongoing costs

"Since selecting Frank as our digital agency, we have never looked back. Our digital strategy is yielding unexpectedly high results for so early in the campaign – giving us faith that by working with Frank we can deliver all of our project goals."

Chris Goggin, Associate Director - Operations, Rinnai UK

Frank Design

2nd Floor, The Mews
Charlton Place
Manchester M12 6HS

0161 273 53 54


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